These Terms and Conditions apply when a client accepts a Nivo Solutions quotation, proposal, statement of work, order confirmation or service schedule, pays a deposit, or instructs us to begin. The accepted project document forms part of the agreement and takes priority if it conflicts with these general terms.
2. Services and scope
Nivo Solutions provides graphic design; web and application development; domains, hosting and cloud solutions; IT services and technology supply; branded promotional items and large-format print; and general or specialised procurement.
The accepted quotation defines the scope, deliverables, exclusions and service levels. Additional work or material scope changes require approval and may affect fees and delivery dates.
3. Quotations, fees and payment
Quotations remain valid for the period stated and may change before acceptance because of specifications, quantities, exchange rates, supplier pricing, taxes, duties or delivery costs. Deposits, milestones and payment dates are specified in the relevant quotation or invoice.
Invoices not paid within 30 days (one month) of the invoice date will attract interest at 3% per month, calculated from the date the amount became overdue until payment is received in full.
Bank-detail security: Any notice of a change to Nivo Solutions’ banking details must be confirmed directly with the company using established contact details before making payment. Nivo Solutions will not be responsible for payments made to incorrect or fraudulent bank accounts where this verification was not completed.
We may pause work, delivery, transfer or renewal while an undisputed amount is overdue.
4. Client responsibilities and approvals
Clients must provide accurate instructions, lawful content, credentials, specifications, decisions and approvals in time. Approval of artwork, proofs, samples or staging links authorises production or publication. Corrections requested after approval may be charged separately.
5. Delivery and third-party services
Delivery dates are estimates unless expressly guaranteed in writing. Late client input, changed scope, supplier delays and events outside reasonable control may extend them. Third-party software, hosting, domains, hardware, licences, print and supplied products remain subject to applicable provider terms and warranties.
6. Intellectual property
Once full payment is received, the client receives the rights in bespoke final deliverables stated in the accepted quotation. Nivo Solutions retains its pre-existing materials, know-how, reusable methods, tools, templates, working files and unused concepts. Third-party assets remain subject to their licences.
7. Cancellations, returns and renewals
Cancellations must be submitted in writing. Completed work and non-cancellable supplier commitments remain payable. Bespoke designs, configured technology, registered domains, software and personalised goods generally cannot be returned for a change of mind. Recurring services require notice before the applicable renewal date.
8. Confidentiality, privacy and acceptable use
Each party must protect non-public information and use it only for the engagement unless disclosure is authorised or legally required. Personal information is handled under our Privacy Policy. Services may not be used for unlawful, abusive, deceptive, infringing or security-compromising activity.
9. Warranties and liability
We perform services with reasonable skill and care. Except for express commitments and rights that cannot lawfully be excluded, no additional warranties apply. Neither party is liable for indirect or consequential loss. Where permitted by law, Nivo Solutions’ total liability for an affected service is limited to the fees paid for that service during the preceding six months.
10. Suspension, termination and general terms
Either party may terminate a material breach that is not remedied after reasonable written notice. We may suspend sooner for non-payment, unlawful use or security risk. South African law governs these terms. The parties will first attempt good-faith resolution before court proceedings, unless urgent relief is required.
